Microsoft is engaged on providing a greater customer support expertise powered by OpenAI’s ChatGPT-4 for its visually impaired customers by way of a partnership with Be My Eyes, an organization that helps visually impaired people sort out on a regular basis duties with the assistance of sighted volunteers.
Microsoft is integrating a digital visible assistant instrument Be My Eyes created — Be My AI — into its Microsoft Incapacity Reply Desk, permitting visually impaired Microsoft customers to resolve technical points or carry out duties like updating software program while not having the help of a name middle agent. After testing the instrument earlier this yr on Microsoft customers, Be My Eyes stated the instrument resolved inquiries in 4 minutes on common, which is lower than half the typical name time with human brokers. As well as, solely 10 p.c selected to speak to a human customer support consultant after interacting with the AI instrument.
Be My AI makes use of OpenAI’s GPT-4 imaginative and prescient mannequin to generate descriptions of a photograph the individual has taken, like directions for establishing a brand new laptop or a product label. By means of AI-based pure language conversations, the instrument additionally offers contextual, advice-based steerage to assist customers by way of numerous points.
“Microsoft is proud to be the primary firm to combine Be My AI into our customer support with the Incapacity Reply Desk. The combination of Be My AI creates an progressive, quick and environment friendly approach for disabled prospects to obtain help from Microsoft,” stated Jenny Lay-Flurrie, Microsoft’s chief accessibility officer. “By combining Microsoft’s experience and the progressive options from Be My AI™, we’re empowering independence for individuals with disabilities.”
Bloomberg reports Be My Eyes CEO Mike Buckley stated it’s additionally beta-testing its AI instrument with different companies, together with Sony, Procter & Gamble, and Hilton.
Be My Eyes was additionally briefly talked about. “OpenAI is proud to work with Be My Eyes,” stated Brad Lightcap, the COO of OpenAI. “They’ve used our AI fashions to considerably improve the each day lives of individuals with low imaginative and prescient or blindness.”
Microsoft’s partnership with Be My Eyes is the corporate’s newest transfer towards making its merchandise extra accessible. Earlier this yr at its annual Microsoft Ability Summit, the corporate launched “Accessibility Assistant” for Microsoft 365, which helps you to know in actual time while you’re writing up inaccessible content material.