Big News and Announcements from NextGen UGM 2023

NextGen introduced a number of AI initiatives at their annual Person Group Assembly, together with the launch of their Ambient Help product to assist with scientific documentation. The corporate additionally promised extra deal with stability, clients, and affected person engagement.

The curler coasters and thrill rides in Orlando, FL have been the right backdrop for the 26^th version of NextGen Healthcare’s annual Person Group Assembly (#NextGenUGM23). It has been an up and down yr for the ambulatory EHR maker and its clients on this ever altering local weather. Their UGM was an opportunity to reset and chart a clearer path ahead.

David Sides, Chief Government Officer and Dr. Bob Murry, Chief Medical Officer did simply that in their opening keynote.

Collectively, the pair made a slew of bulletins aimed squarely at bettering the lives of consumers together with: including AI capabilities, affected person engagement options, and extra deal with product stability.

Ambient Help

The massive information merchandise from Sides and Murry was Ambient Help – the corporate’s new AI-powered ambient clinical voice solution. Ambient Help runs on NextGen’s cell platform and “listens” to the affected person encounter. Utilizing AI (powered by Nabla) it extracts the related scientific info and creates structured SOAP notes in response to templates arrange by customers.

Ambient Help guarantees time financial savings for clinicians who’re buried with an excessive amount of documentation. A number of NextGen clients have excessive reward for the brand new resolution. Candance Lemke, MS, RN, NP-C a Nurse Practitioner at Bowen Well being, for instance, had her remark enlarged on a number of indicators displayed on the UGM.

Sides had a fantastic time period for the corporate’s push for extra ambient scientific voice capabilities: “The Subsequent Person-Interface (UI), isn’t any UI.”

Affected person Self-Scheduling & Engagement

Through the opening presentation, Dr. Murry hung out highlighting the funding the corporate has made in partnering with Luma Health. Collectively they’re delivering the power for sufferers to self-schedule appointments on-line.

“By partnering,” said Dr. Murry. “We’re serving to to fulfill rapidly altering affected person expectations quicker than making an attempt to construct every part from scratch.”

The partnership with Luma can be serving to NextGen clients to enhance affected person engagement via conversational messaging, on-line kinds, and monetary workflows.

Extra Focus

Sides deftly answered the query that was certainly top-of-mind for many members of the viewers – what’s the path ahead now that NextGen is a personal firm after its acquisition by Thoma Bravo?

Utilizing humor, Sides said merely: “Effectively, we determined that it was time to hitch all our different EHR friends as a personal firm.” He rapidly adopted that up with a transparent assertion of what being personal means for NextGen clients: “Being a personal firm means that we are going to now be capable of deal with a couple of issues and do them effectively, as a substitute of being beholden to the following quarterly earnings name.”

A part of that focus might be on extra AI capabilities for the NextGen platform. It additionally doubtlessly means extra deal with platform stability and smoother upgrades – not less than that’s what clients are hoping for.

Acknowledging Healthcare’s Challenges

Sides ended his presentation by acknowledging the massive challenges that NextGen clients are dealing with. He named 5 challenges that he has personally heard raised from clients he has spoken with:

1. Staffing
2. Income
3. Rules
4. Expertise (particularly the tempo of technological change)
5. Assembly affected person expectations

Sides mentioned that NextGen was conscious that these are vital headwinds and that the corporate might be doing what it may well to assist clients meet these challenges over the following yr.