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With one on-line registration, prospects can buy robots, supply and purchase spare components, handle their KUKA belongings, and entry coaching supplies and cloud-based software program – at any time, from anyplace and on any internet-enabled machine.
SHELBY TOWNSHIP, Mich., Aug-21-2023 – KUKA prospects now can discover extra options and comfort on the relaunched and expanded my.KUKA digital buyer platform. With one on-line registration, prospects can buy robots, supply and purchase spare components, handle their KUKA belongings, and entry coaching supplies and cloud-based software program – at any time, from anyplace and on any internet-enabled machine.
Buy new robots and spare components
KUKA prospects can supply and buy new robots immediately by way of the KUKA Market at my.KUKA.com. Fundamental product info is offered with out logging in, so even potential customers can view a product overview and particulars together with payloads, attain, mounting positions, movement vary, speeds and typical purposes. For registered customers, the system assists in matching purposes and processes with a collection of applicable robots, together with the LBR iisy. As soon as prospects discover the appropriate robots, they’ll organize them immediately by way of my.KUKA.
Clients can also choose spare components, verify availability and order and buy them on-line. From cables and controllers to show pendants and standalone equipment, my.KUKA gives a big selection of parts. The whole procuring course of – from product choice and configuration by way of checkout – offers an expertise much like client retail websites. Navigation, design and performance mix for a cohesive Market expertise.
Handle robots and digital belongings
Registered customers of the my.KUKA platform can enter product knowledge about every of their robots immediately into the system. This asset monitoring course of not solely centralizes details about every of the client’s KUKA robots, but in addition makes it straightforward to search out and order the appropriate components for every product. The KUKA Components-Finder system routinely shows itemized relevant spares for every registered robotic.
The my.KUKA platform additionally helps prospects observe and handle software program packages and licenses. As soon as they log in, they see precisely which software program merchandise and variations they’ve licensed and on what number of techniques they’ll set up their software program.
Monitor order historical past
As soon as prospects log in to my.KUKA, they’ll see their order historical past and ensure once they made every buy. The “my Belongings” characteristic lists any registered merchandise and offers a personalized view of all bought objects, which simplifies components orders. Any objects bought by way of my.KUKA are registered routinely, which saves time and simplifies asset coordination. This available asset and order historical past offers further ease and comfort for purchasers with a number of KUKA merchandise.
Discover technical info and request assist
From questions on utilizing the my.KUKA portal itself to application-based inquiries about processes, programming and robotic habits, my.KUKA unifies buyer assist. Clients can overview open assist instances and request help immediately by way of the platform, even for advanced questions on programming procedures or operate failures.
The my.KUKA platform additionally hyperlinks on to the KUKA Xpert information database and the expanded Steadily Requested Questions useful resource to offer easy accessibility to technical documentation. Moreover, the iiQKA buyer discussion board offers in-depth articles concerning the new KUKA iiQKA.OS working system and the complete iiQKA Ecosystem. These discussion board assets can be found even with out first logging in to my.KUKA.
Entry coaching choices
Together with technical info and product assist, my.KUKA additionally hyperlinks on to KUKA coaching assets, together with the my.KUKA getting began assets, with movies and displays that cowl all facets of the platform. From login and registration to an outline of the Market, robotic configurator, order course of and components finder, these assets introduce new customers to my.KUKA and provides current prospects a tour of recent platform options.
The KUKA School coaching catalog is also linked on to my.KUKA, so customers can ebook in-person and on-demand digital instruction for operators, setup personnel, programmers, startup technicians, service and upkeep personnel, and planning and design workers. These programs cowl all the pieces from robotic and cell operations to set up, commissioning, mechanical servicing, software program simulators and program operations.
Redesigned for comfort
KUKA redesigned my.KUKA for simpler navigation, faster entry to info and a time-saving, unified procuring expertise. The brand new person interface and expanded product-finding capabilities mix to make my.KUKA an intuitive, easy-to-use vacation spot for in-depth buyer assets and assist.
KUKA
KUKA is a world automation company with gross sales of round 3.3 billion euro and roughly 14,000 workers. The corporate is headquartered in Augsburg, Germany. As one of many world’s main suppliers of clever automation options, KUKA gives prospects all the pieces they want from a single supply: from robots and cells to completely automated techniques and their networking in markets comparable to automotive, electronics, metallic & plastic, client items, e-commerce/retail and healthcare.
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