OpenText Aviator lets AI fly across expansive enterprise software portfolio

Few if any expertise distributors have as broad an enterprise software program portfolio as OpenText, and it’s a portfolio that’s now being broadly enabled with generative AI capabilities.

The brand new OpenText Aviator effort is launching at the moment as a set of AI capabilities within the OpenText Cloud Editions (CE) 23.4 launch. OpenText’s expansive portfolio contains enterprise content material administration, IT operations, cybersecurity, database and developer tooling. The portfolio has grown each group and by way of acquisition, with an enormous increase coming from the $6 billion acquisition of Micro Focus that closed on the finish of January.

With Aviator, OpenText goals to assist organizations leverage AI to swiftly act on information, make sharp choices, and evolve with clever instruments.

“The OpenText Aviator is a brand new set of AI capabilities that attaches itself to our providers in our enterprise cloud,” OpenText EVP and chief product officer Muhi Majzoub informed VentureBeat.

 The brand new Aviator capabilities span a various vary of enterprise features together with: 

• OpenText IT Operations Aviator – A digital agent for  OpenText Service Administration Automation X (SMAX) that makes use of giant language fashions to boost person experiences, facilitate intuitive self-service, and acquire effectivity in service administration.
• OpenText DevOps Aviator – Leverages AI to optimize software program supply by means of computerized take a look at creation, characteristic prediction, and danger discount.
• OpenText Content material Aviator – Improves data retrieval within the office by means of an interactive chat interface and pure language queries.
• OpenText Expertise Aviator – Brings the ability of GenAI to  Buyer Communications Administration (CCM).
• OpenText Enterprise Community Aviator – Brings AI and enormous language fashions into OpenText’s provide chain platform for a 360-degree view and conversational interfaces.

There is no such thing as a ‘one LLM to rule all of them’ for OpenText

The Aviator effort is a dramatic enlargement of OpenText’s AI capabilities. In July the corporate introduced a collection of incremental updates designed to convey some restricted AI into the general platform.

The thought of integrating generative AI into enterprise software program just isn’t a brand new one at this level in 2023. Microsoft deeply embeds AI throughout its portfolio at the moment as does Salesforce and different enterprise software program distributors. Majzoub defined that the Aviator effort is designed to move throughout the entire OpenText portfolio, with capabilities and experience to assist optimize every particular enterprise service that the corporate affords. 

“We’re concentrating on particularly our information experience within the platforms that we develop and handle,” he mentioned. “We consider we’re the most effective in realizing the platforms that we personal the IP for.”

OpenText just isn’t constructing its personal giant language mannequin (LLM) to energy the Aviator instruments, quite it’s utilizing a collection of various LLMs together with fashions from Google, Fb and OpenAI. Majzoub mentioned that OpenText is utilizing the totally different fashions to assist energy Aviator capabilities, with an eye fixed to utilizing the most effective instrument for the particular use case, based mostly on efficiency, accuracy and price.

How the OpenText Aviator matches into enterprise software program providers within the cloud

The objective with the Aviator strategy is to make it simpler and sooner for enterprise customers to get issues completed.

Majzoub defined that for the IT Operations use case with OpenText Service Administration Automation X (SMAX), the Aviator will use an LLM tremendous tuned with information from OpenText to resolve IT issues. For instance, if a person is having bother connecting a laptop computer to the community, the Aviator will go behind the scenes, have a look at the configuration after which come again with a proposed answer or robotically open a bother  ticket and to assist an analyst to establish and remedy the issue with the laptop computer.

The content material Aviator serves a special goal, optimizing data retrieval throughout doc administration providers with a chat interface. For example,  Majzoub mentioned a content material analyst within the authorized division engaged on resolving a buyer problem might ask the Aviator for every little thing associated to that buyer and the Aviator will crawl throughout the entire content material and are available again with the paperwork and associated content material.

For the DevOps use case, OpenText’s Aviator is concentrating on particularly its testing capabilities with the  ValueEdge platform, which got here to OpenText by way of the Micro Focus acquisition. The Aviator will crawl the entire initiatives within the improvement pipeline and can be utilized to establish if a venture is in danger resulting from a scarcity of take a look at protection. The Aviator will even have the ability to remediate the state of affairs by producing a take a look at script that may be robotically run to broaden the take a look at protection.

OpenText can also be bringing the Aviator expertise to the world of provide chain administration, which could be extraordinarily complicated, involving a number of software program elements. Majzoub defined that with provide chains there may be the idea of a canonical map, which particulars the intricate interplay throughout numerous producers and distributors. Every bit of the provision chain is perhaps utilizing totally different software program and with the Aviator, the objective is to convey all of it collectively, utilizing AI to ease the method.

“If an organization like Nestle is interacting with a espresso bean producer and distributor that’s giving Nestle espresso beans for his or her manufacturing course of,the Aviator can have the power to do the interpretation between an SAP system, a NetSuite system or an SAP and a Microsoft Dynamics system all robotically,” he mentioned.