VBA Provides A Suite of Tools for Payers and TPAs Including a New Generative AI Product

VBA gives quite a few portals to payers and their purchasers (which embody docs, sufferers, brokers, and extra)—”one-stop procuring” for a wide variety of providers. To ease the consumer expertise with these providers, the corporate has began utilizing generative AI for coaching on their platform by way of a device known as VBA Help.

On the HCAA convention, President and CEO Mike Clayton cites their mission to “make the well being care expertise higher for everybody” and explains a few of their providers: 24/7 self-service for sufferers, real-time chat, notifications for selecting up meds or scheduling visits, threat modeling and extra.

They base these providers on wealthy databases of supplier and advantages data. All through all this information processing, Clayton tells workers all the time to consider the affected person on the different finish.

New investments in 2023 have allowed them to make use of an AWS cloud service that allows them to scale upward and due to this fact reply a declare in two and half minutes as an alternative of 12 hours.

Watch the video for extra insights about the usage of APIs, Clayton’s issues over information breaches, and extra.

Study extra about VBA: https://vbasoftware.com/

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